FAQ

Real answers about our markers, ordering, and our make-it-right guarantee.

Our Markers

Most "custom" markers use flat 2D surface engraving. Ours are true 3D tactile relief - carved from a depth map of your photo, then hand-finished with brass black, wire brushing, light sanding, and buffing. The result is detail you can actually feel under your thumb, and a premium patina no printed marker can match.

Yes - both sizes. Our 40mm and 50mm Giant markers are made to sit within USGA rules, so you can mark your ball with total confidence in tournament play or a casual weekend round. The 50mm Giant simply gives your photo and design more room to shine.

Choose a clear, high-resolution photo with good contrast - faces and pets look fantastic in brass. If we spot anything that might not engrave well (too dark, low-res, busy background), we'll reach out with recommendations before we start. You'll never get a marker we had doubts about.

Fair question - and you're right, the brass blank isn't the expensive part. What you're really paying for is what happens to it. Every marker is engraved using a process we've spent years perfecting (and that nobody else has), then hand-finished - about 2 to 4 hours of work per marker, depending on the size and detail of your photo. There's no shelf to grab these from. Yours is made once, just for you, and it has to pass our standard before it ships. If a marker isn't right, we redo it until it is - however many tries that takes. And if yours arrives and you don't love it, we'll do whatever it takes to make it right. That's the promise behind the price.

We hear this one a lot, and we get it - sometimes a clean, simple look is the goal. Here's our honest answer: every marker that leaves our shop carries the Pin-Hi Golf logo. Think of it as our signature - our promise that what you're holding met our standard. If you'd love a simpler look, our Double-Sided Custom Marker is a great fit: your photo on one side, a clean face with just our logo on the other. One thing we're upfront about: a simpler side doesn't lower the price, because our engraving and hand-finishing time is the same either way.

Ordering & Shipping

Production typically takes 3-5 business days - every marker is engraved and hand-finished to order, and we don't rush the parts that matter. Shipping time depends on the option you choose at checkout, and you'll get tracking the moment it ships.

Yes! Order 5 or more markers of the same design and we'll take 15% off. Planning a tournament, outing, or corporate gift? Check out our Corporate & Tournament Gifts page or contact us for a quote - we'll get you a proof before anything is engraved.

Yes - as long as you own the rights or have written permission. We can't engrave copyrighted or trademarked artwork without authorization. Not sure about yours? Contact us before ordering and we'll help you figure it out.

We don't offer design services in-house - our craft is the engraving itself. If you'd like help creating or polishing an image, AI tools like ChatGPT or Midjourney do a great job, and Fiverr has talented designers for a human touch. Once you have your image, we'll take it from there.

Guarantee & Care

Tell us. Every marker leaves our shop with a simple promise: you love it, or we make it right. Return it for a full refund within 30 days of receipt, or ask for a complimentary remake - whatever gets you a marker you're proud to put down on the green.

Solid brass develops a warm, natural patina over time - many golfers love how it ages. For everyday care, wipe your marker with a soft, dry cloth after your round and avoid harsh chemicals. When the tarnish builds up and you want that original shine back, a light pass with ultra-fine (0000-grade) steel wool lifts it right off and restores the luster - then buff with a soft cloth.